Copia di Returns


The contract between the Supplier and the Buyer ends only via the Internet.  Once the buyer has logged in on  Clothes & fashions - Clothes & Fashions, he must follow the internal procedures of the site in order to formalize his consent to the purchase of the goods referred to in article 3.

In particular, the purchase contract is concluded through the exact compilation of the acceptance form and the consent expressed with the adhesion sent online or with the compilation of the form / form attached to the online electronic catalog at  Clothes & fashions - Clothes & Fashions orders and then send the form / form, always after viewing a summary web page of the order, printable, in which the payer and the order, the price of the purchased item, the shipping costs and any additional costs, methods and terms of payment, the address where the goods will be delivered, delivery times and the existence of the right of withdrawal.

When the Supplier receives the acceptance from the Buyer, he must send a confirmation email or the display of a printable order summary and confirmation page, which also shows the data recovered in the previous step.

Upon receipt of the payment of the fine, the Supplier will issue the related tax document pursuant to Presidential Decree no.  633/1972 where it is required by the standard.  In this regard, the Buyer must provide the data for the tax code in the order form.

The Buyer also accepts the issue and delivery of invoices in electronic format pursuant to the Ministerial Decree of 23 January 2004 and the Ministerial Decree of 17 June 2014.

This contract will not be considered finalized, and therefore, of no effect if missing as reported in the previous paragraphs.

In the event that the Supplier is unable to fulfill an order it is received (eg. Out of stock and assorted items) it will promptly notify the Buyer specifying the minimum waiting time to receive the order.  The Supplier therefore reserves the right to cancel or delay shipping, replace missing parts or ship parts in stock, as agreed with the Buyer.  Any right of the Purchaser to damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things caused by the non-acceptance of an order.


As soon as package arrives, please allow 48 hours to process the refund. You will receive an email confirmation once your return has been processed. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email. Your financial institution may take longer to reflect the transaction.

Returns Made Within 30 Days

Returns within 30 days of purchase may be credited back to the original purchasing card or provided as a Gift Card which can be used either in-store, online, or for spa services.

Please note on the return slip whether funds should be returned to a new Bluemercury Gift Card, if desired.

Returns Made Within 60 Days

Returns within 60 days of purchase will be refunded as a Gift Card which can be used in-store, online, or for spa services.

Gift Card Returns

Gift Cards cannot be returned or exchanged for cash. Your Gift Card should be considered and treated as cash. Lost cards may not be able to be replaced. If your card is lost please email or call 3394921906 and a customer service representative will assist.

Damaged Products

If your product has broken glass or is leaking liquid, please email our customer service at or call 3394921906 to arrange an exchange.

Gift Returns

If you are returning a gift, please notify us by calling 3394921906 during business hours--Check the box on the return packing slip if you prefer to get the purchase price sent to you as a Gift Card. We can refund gift orders as a Gift Card that can be used in stores and online at Exchanges may only be conducted in-store and cannot be performed by mail.