Product sending and delivery
The Supplier will deliver the selected and ordered products, without undue delay and, at the latest, within 14 days from the date of conclusion of the contract, by courier only to the destination indicated in the order.
The estimated delivery times from the date of shipment (excluding remote and difficult areas) are:
United States : ( 3-5 working days )
Italy : ( 7-20 working days )
Worldwide : ( 5-45 working days depending on the area.)
tination: 5/40 working days depending on the destination.
The Supplier assumes no responsibility for any delays not attributable to it, or problems related to the customs legislation of the country of delivery.
The recipient of the goods is responsible for paying taxes and customs duties as required by the requirements of the destination area of the products. For information on the possible occurrence of additional costs of this type, it is advisable to contact the customs authorities of the recipient country.
The carrier is responsible for the delivery. In case of non-delivery of the products, the Purchaser may report it to the carrier and, where appropriate, the Supplier will support him for the protection of his rights under the law.
Any damage to the packaging or the mismatch in the number of packages indicated in the transport document with the order must be immediately reported by affixing a specific indication on the delivery document. By signing the delivery note, the Buyer certifies the exterior of the product and the conformity of the delivery.
If the package has not been delivered for reasons originating from the Buyer (eg wrong address, absent destination, wrong contact information, etc.), or if the Buyer refuses the delivery without justified reason, all the shipping costs incurred plus any customs duties will be deducted from any refund to be paid to the Buyer.
Any damage occurring during transport or problems relating to the correspondence and / or completeness of the products received must be reported within 14 working days of delivery to the Supplier.